ARTIFICIAL INTELLIGENCE-BASED HRM TECHNOLOGICAL TOOLS, IN HRM DECISION

Abstract

Artificial Intelligence plays an indispensable role in enabling human capabilities in understanding, reasoning, planning, communication, and perception. The automation of AI abilities creates new opportunities in Human Resource Development. Chatbot interfaces help in the multitasking process in HRM which includes shortlisting, interviews, and training programs. It reduces the burden of the HR manager as well as effectively uses the organization’s resources efficiently. The present study highlights AI-enabled eHRM technologies application in various software companies in Chennai city. The sample is collected from employees working in the IT sectors using a convenient sampling method. The key focus of the study is on examining the AI-based HRM Technology Tools adopted by HR managers. The results show 12 AI-based HRM Technology Tools have been reduced into three dominant factors namely Machine Language and Automation Factor (MLAF), Data Analytics and Acknowledgement Factor (DAAF), and Robotics and Bio Recognition Factor (RBRF). It has been observed that AI-based eHRM technology has been used in every process of recruitment.