Implementing Challenges Of Iso/Iec 20000 Standard In It Service Sector - A Descriptive Study. Journal of Pharmaceutical Negative Results, [S. l.], p. 2422–2429, 2022. DOI: 10.47750/pnr.2022.13.S10.282. Disponível em: https://www.pnrjournal.com/index.php/home/article/view/9076.. Acesso em: 15 jun. 2026.