Strategy For Service Quality Improvement Based On Patient Experience Using Importance Performance Analysis In Inpatients General Hospital In South Sulawesi Province. Journal of Pharmaceutical Negative Results, [S. l.], p. 246–257, 2023. DOI: 10.47750/pnr.2023.14.04.32. Disponível em: https://www.pnrjournal.com/index.php/home/article/view/10330.. Acesso em: 4 jun. 2026.