Quality Management System of a State University: Status Report

Abstract

This study was conducted to determine the status of the quality management system of a university satellite campus in Iloilo City during the academic year 2017-2018. A researcher-made questionnaire based on ISO 9001:2008 manual subjected to validation and reliability testing was administered to seventy-two respondents composed of heads, faculty and staff of these satellite campuses. Results show a high implementation and compliance with the quality management system. Specifically, regarding the position, school staff revealed a “very high,” while the faculty members responded, "high." Significant differences were noted. The faculty members and department heads must be more involved in implementing and complying with the quality management system. School administrators are urged to implement the findings and recommendations made by the internal auditors during the internal audit. This information will help achieve the optimum implementation and compliance with the quality management system.