Building Resilience Through Sustainable Business : The Implementation Of Stakeholder Theory For The Sustainability Reporting Of BTPN Bank

Abstract

The purpose of this study is to find out how the stakeholder theory is implemented in BTPN’s sustainable report. This sustainable report explains how BTPN bank builds resilience through a sustainable business. This sustainability report is a manifestation of Bank BTPN's responsibility to stakeholders and a means to convey the company's progress on sustainability topics. This study develops a descriptive qualitative approach using the literature review method which will be used to collect data to obtain and explore information about the implementation of stakeholder theory at BTPN bank. From this literature review, it was found that  BTPN bank  has managed stakeholders by involving them in determining sustainable business material topics and identifying the methods of engagement to be carried out for each stakeholder. Bank BTPN has also prepared 8 main programs in a sustainable financial action plan to fulfill its responsibilities to stakeholders. This research contributes to existing studies on this topic and to future research.