Predictors Of Turnover Intention Among Entry-Level Employees Of Commercial Banks In Nigeria

Abstract

Employee turnover intention in the Nigeria banking industry has become a challenging experience, not only to the regulators and banks but also the employees themselves. Although, several factors have been examined in some of the previous studies as the possible predictors of turnover intention some of them ignored the critical roles of entry level employees in the profitability of commercial banks. While managerial cadre is important in providing needed leadership bulk of the critical functions such as customer relationship, marketing, accounting and operations are largely performed by the entry level employees of banks. The present study is designed to investigate the predictors of turnover intention among entry level employees in Nigeria banking industry in order to design an effective and proper managerial intervention which will achieve reduce turnover intention in Nigeria banking industry.  adopted a sample population of five (5) commercial banks from Victoria Island of Lagos. The five selected banks are the largest, most visible and most profitable banks in Nigeria (First Bank, UBA, Guarantee Trust Bank, Access Bank and Zenith Bank). Using a sample of 250 respondents, it was found that work engagement was statiscally significant with turnover intention (β=0.162; sig.<0.01). Compensation (β=0.258; sig.<0.01), work environment (β=0.118; sig.<0.01) and perceived organizational support (β=0.281; sig.<0.01). Managerial implications for policy and practice were provided.